THE NETHERLANDS, Boxmeer. Marel’s remote teamwork connects on-site engineers and experts on either side of the world.
More than ever, poultry processors around the world have to guarantee their production or even increase it to keep the entire food supply system operating. In many cases, processors had already planned an expansion or start-up long before Covid-19 struck. However, such projects usually need the involvement of International Marel engineers on-site, which was impossible in times of closed borders and travel restrictions. Via remote support, the company succeeded in connecting on-site technicians and experts on either side of the world to ensure the high service level Marel customers are used to.
Installation and commissioning of equipment on-site in parts of the world such as China, Australia and Vietnam, usually requires European engineers to guide the project and support local engineers. In China, a record number of new projects was won by Marel China recently, and they all had to be commissioned. Fortunately, the company’s Chinese engineering workforce just completed a thorough training, which was just in time. They immediately had their baptism of fire. With the help of remote support by experts in Europe, the Chinese engineering team overcame all difficulties and succeeded to complete multiple projects, while respecting service quality and time schedules. This allowed the processing plants of Jinan Yufei, Hebei Juxing, Shenyang Huamei and Changchun to expand and run without production delays. These customers were impressed by the efforts and the responsible attitude of the Chinese Marel team.
In Australia, poultry processor Hazeldene’s was close to commissioning a greenfield secondary poultry processing plant in Bendigo. As the Covid-19 crisis had resulted in an enormous increase in retail sales, Hazeldene’s wanted to proceed with as little delay as possible. Originally, this was to involve up to thirty European engineers, some of whom were on-site when the Covid-19 lock-downs struck. They all had to return home at short notice. This left no other option than to call in the competence of Hazeldene’s own engineering team, together with locally-based engineers and remote support by specialists in Europe. This remote cooperation resulted in a successful outcome of the project. The desired short-term realization allowed Hazeldene’s to expand its production and respond to the growth in demand perfectly in time.
In Vietnam, Green Chicken/De Heus wanted to install and commission its Hanoi greenfield in spite of the lockdown. Travel restrictions prevented Marel engineers from completing their job on-site. A remotely assisted install would mean a huge challenge, as the local team of technicians never worked with Marel equipment before, in addition to timezone and language barriers. Marel’s engineers in the Philippines, however, were enthusiastic to accept this challenge. Pictures, videos and drawings were shared over Teams and Whatsapp, even webcams were placed in the departments to monitor the situation remotely. Supervising the Vietnamese project fully remotely from the Philippines and Boxmeer was an incredible effort, but with a successful result.