GERMANY, Cologne. Leybold GmbH, a German company of the Atlas Copco Group, is the first vacuum pump manufacturer to test the diverse application possibilities of Augmented Reality (AR).
While executing tasks, service technicians obtain useful additional information and graphical documentation, partly in 3D. Leybold plans to extend the scalable AR apps to other product areas such as training, repair and maintenance purposes.
The real-time visualizations and context-related information concepts are not new to the renowned pump manufacturer. Since the year 2016, the company has been using the advantages of AR for the dry pumping system Dryvac. It quickly became apparent that the data provided to customers and service technicians dealing with Leybold products offer additional benefits. These positive experiences have prompted the company to extend AR to other areas.
Leybold sees the greatest potential for optimization in the core areas of training and service. The technology can be used anywhere in the world where specific, interactive user support is useful in service processes. However, it also offers advantages in facilitating learning and educational training – by allowing insights into the pump interior.
AR therefore offers its customers and technicians a wide range of possibilities to perform their service tasks – even without the specialists. Step-by-step instructions fed into the eyesight range of technicians enable a lower error rate. Moreover, the training effort for the technicians is minimized through this visual support and the insertion of interactive content with understandable instructions and checklists.